You need to sign up for a subscription to make your SpotOn collar a cellular device. To activate optional cell service for $6.95/month for each dog in your family CLICK HERE.

Once your payment details have been entered successfully:

  1. Turn off your SpotOn collar

  2. Wait 5 minutes

  3. Turn on your SpotOn collar*

*NOTE: Power up your SpotOn collar outdoors to more quickly connect to the AT&T and T-Mobile cell towers in your area. If your collar does not get cell service initially, move around your property to try and secure a connection.

Not sure if your collar has cell service? If you see white bars on the collar's screen, you have a cellular connection. If you see NS, you are not yet connected. Walk around your property until your collar is able to connect.

Learn more about cell service.

If you have any questions, we’re here to help. You can reach us at or Monday - Friday 9 am-5 pm (eastern time) at 1.603.488.1504.