Troubleshooting

My GPS is not connecting
If your GPS is not connected (it appears red on your collar’s screen), first go outdoors, under the open sky, and make sure the antenna is pointing to the ...
Mon, Jul 25, 2022 at 9:15 AM
Why is my cell service not working?
There are a few reasons you could be experiencing this. Even though you have activated your SpotOn collar, you have not subscribed to the cellular ser...
Mon, Jul 25, 2022 at 9:15 AM
Why can’t I see my fences/maps on my phone?
You must have a cellular subscription to manage fences on your smartphone. Before you continue, check with AT&T and T-Mobile to be sure there is good 3G...
Mon, Jul 25, 2022 at 9:16 AM
I'm getting the notification "Collar is off or not connected to the cellular network.”
There are a few reasons you may see this notification. The collar is off The collar is on but it doesn’t have cellular service. If your collar has...
Mon, Jul 25, 2022 at 9:16 AM
My Bluetooth won’t stay connected, how do I connect it?
Connecting to Bluetooth with the SpotOn System is a little different than connecting to a mobile speaker, smartwatch, or car. You will know you have succeed...
Mon, Jul 25, 2022 at 9:17 AM
My battery is depleting, how do I save battery?
On average, the battery needs to be charged once every 24 hours but it depends on your pup's activity level and your property.  If you are not gett...
Mon, Jul 25, 2022 at 9:17 AM
How do I know if static correction is working?
You can test static correction by connecting to Bluetooth & issuing it manually from your smartphone. Connecting to Bluetooth is a little different than...
Mon, Jul 25, 2022 at 9:17 AM
Why won’t my dog’s name and phone number appear on the collar?
You must have a cellular subscription to see this information. Once you’ve subscribed to the cellular plan, deactivate any active fences, make sure your col...
Mon, Jul 25, 2022 at 9:18 AM
How do I log in using my computer or laptop?
The only way to log in to your SpotOn account is using the SpotOn App. There is no computer login at this time.  However, you do use your computer to downl...
Mon, Jul 25, 2022 at 9:18 AM
Why are the tones not going off at the boundary?
You may need to give us a call but first try these steps. Test it by deactivating your fence, connecting to Bluetooth, and manually testing the tone a...
Mon, Jul 25, 2022 at 9:18 AM