Troubleshooting

My GPS is not connecting
If your GPS is not connected (it appears red on your collar’s screen), first go outdoors, under the open sky, and make sure the antenna is pointing to the ...
Mon, Jul 25, 2022 at 9:15 AM
Why can’t I see my fences/maps on my phone?
You must have a cellular subscription to manage fences on your smartphone. Before you continue, check with AT&T and T-Mobile to be sure there is good 3G...
Mon, Jul 25, 2022 at 9:16 AM
I'm getting the notification "Collar is off or not connected to the cellular network.”
There are a few reasons you may see this notification. The collar is off The collar is on but it doesn’t have cellular service. If your collar has...
Mon, Jul 25, 2022 at 9:16 AM
My Bluetooth won’t stay connected, how do I connect it?
Connecting to Bluetooth with the SpotOn System is a little different than connecting to a mobile speaker, smartwatch, or car. You will know you have succeed...
Mon, Jul 25, 2022 at 9:17 AM
My battery is depleting, how do I save battery?
On average, the battery needs to be charged once every 24 hours but it depends on your pup's activity level and your property.  If you are not gett...
Mon, Jul 25, 2022 at 9:17 AM
How do I know if static correction is working?
You can test static correction by connecting to Bluetooth & issuing it manually from your smartphone. Connecting to Bluetooth is a little different than...
Mon, Jul 25, 2022 at 9:17 AM
Why are the tones not going off at the boundary?
You may need to give us a call but first try these steps. Test it by deactivating your fence, connecting to Bluetooth, and manually testing the tone a...
Mon, Jul 25, 2022 at 9:18 AM
Why are the training icons grayed out?
You’re not connected to Bluetooth. Connecting to Bluetooth with the SpotOn System is a little different than connecting to a mobile speaker, smartwatch, or ...
Mon, Jul 25, 2022 at 9:48 AM
My fence won't save. Why is this happening?
I am getting the notification invalid map and my fence won't save. What is happening? If your fence won’t save or you are getting an error message, it...
Mon, Jul 25, 2022 at 9:48 AM
My boundary is moving? How can I fix it?
On average, the typical GPS variance is about 3-10’ throughout the day. For that reason, we recommend you leave at least a 15-foot buffer zone between your ...
Mon, Jul 25, 2022 at 9:49 AM