SpotOn GPS Fence

If your GPS is not connected (it appears red on your collar’s screen), first go outdoors, under the open sky, and make sure the antenna is pointing to the ...

Connecting to Bluetooth with the SpotOn System is a little different than connecting to a mobile speaker, smartwatch, or car. You will know you have succeed...

There are a few reasons you may see this notification. The collar is off The collar is on but it doesn’t have cellular service. If your collar has...

On average, the battery needs to be charged once every 24 hours but it depends on your pup's activity level and your property.  If you are not gett...

There are a few reasons you could be experiencing this. Even though you have activated your SpotOn collar, you have not subscribed to the cellular ser...

Don’t worry, it’s a visual error and there is nothing wrong with your SpotOn collar. Visual errors can occur when your SpotOn collar is in an area with ...

You may need to give us a call but first try these steps. Test it by deactivating your fence, connecting to Bluetooth, and manually testing the tone a...

You’re not connected to Bluetooth. Connecting to Bluetooth with the SpotOn System is a little different than connecting to a mobile speaker, smartwatch, or ...

You must have a cellular subscription to see this information. Once you’ve subscribed to the cellular plan, deactivate any active fences, make sure your col...

I am getting the notification invalid map and my fence won't save. What is happening? If your fence won’t save or you are getting an error message, it...