Troubleshooting

Why are the training icons grayed out?
You’re not connected to Bluetooth. Connecting to Bluetooth with the SpotOn System is a little different than connecting to a mobile speaker, smartwatch, or ...
Tue, Mar 15, 2022 at 8:36 AM
My fence won't save. Why is this happening?
I am getting the notification invalid map and my fence won't save. What is happening? If your fence won’t save or you are getting an error message, it...
Tue, Mar 15, 2022 at 8:36 AM
Why is my fence stretching across the globe on my app?
Don’t worry, it’s a visual error and there is nothing wrong with your SpotOn collar. Visual errors can occur when your SpotOn collar is in an area with ...
Tue, Mar 15, 2022 at 8:35 AM
How do I restore my collar to factory settings?
We need to help with that. Contact us at Support@SpotOnFence.com or Monday - Friday 9 am-5 pm (eastern time) at 1.603.488.1504 and we can take care of it fo...
Tue, Mar 15, 2022 at 8:37 AM
My boundary is moving? How can I fix it?
On average, the typical GPS variance is about 3-10’ throughout the day. For that reason, we recommend you leave at least a 15-foot buffer zone between your ...
Tue, Mar 15, 2022 at 8:37 AM