Before you buy

I have multiple dogs. Can I add another collar or do I need 2 separate systems?
Since the entire SpotOn system is self-contained in the collar, each dog requires their own collar. You can share fences between collars and manage multiple...
Wed, Dec 8, 2021 at 11:52 AM
How do I know what size to order for my dog?
SpotOn comes in three sizes to fit most dogs fifteen pounds or more and with neck sizes between 10” and 26”. It’s important to measure your dog’s neck size ...
Wed, Dec 22, 2021 at 12:50 PM
Do I need cell service?
SpotOn is designed to safely contain your dog without cellular service.  Add an optional cellular subscription to enable your SpotOn collar to communicate ...
Wed, Dec 22, 2021 at 12:51 PM
Can I add SpotOn to my current cellular plan or do I need a separate subscription?
Your SpotOn collar has its own plan that is specific to IOT devices and subscribed to through SpotOn Fence. It is not associated with your smartphone’s cell...
Wed, Dec 22, 2021 at 12:52 PM
I have just under half an acre. Can I use this product?
To give your dog enough space to roam without frequent feedback, we recommend you have ½ acre or more. The fence should be at least 80 feet wide at its narr...
Wed, Dec 8, 2021 at 12:02 PM
How accurate is SpotOn?
SpotOn is accurate to three feet under open sky and ten feet under heavy tree cover or near buildings. As a point of comparison GPS-enabled smartphones are ...
Wed, Dec 22, 2021 at 12:54 PM
What is Forest Mode?
SpotOn is designed for use under normal tree cover where you can see portions of the sky between the leaves of the trees.  Extremely dense tree cover may af...
Wed, Dec 22, 2021 at 12:54 PM
Is SpotOn waterproof? Can it be used when in the rain/snow or for swimming?
Yes. SpotOn is waterproof to IP67 standards. It is designed for year-round use in any weather from -30 degrees F to greater than 120 degrees F. Your dog can...
Wed, Dec 22, 2021 at 12:54 PM
How long does the battery last? How long does it take to charge?
SpotOn’s rechargeable battery provides about 18 hours of containment and 12 hours of tracking time. It takes about an hour to come to full charge. Plug it i...
Wed, Dec 22, 2021 at 12:55 PM
How are GPS & Cellular different?
To keep your dog safely contained, SpotOn uses GPS data from four satellite systems to create, control, and maintain your dog’s fences. This means you can u...
Wed, Dec 22, 2021 at 12:25 PM