Before you buy 13

• Do I need cell service?
  
• I have multiple dogs. Can I add another collar or do I need 2 separate systems?
  
• Can I add SpotOn to my current cellular plan or do I need a separate subscription?
  
• I have just under half an acre. Can I use this product?
  
• If the dog escapes and then returns on its own will the dog receive static correction when returning home?
  
• How do I know what size to order for my dog?
  
• How long does the battery last? How long does it take to charge?
  
• What is Forest Mode?
  
• How are GPS & Cellular different?
  
• Is SpotOn waterproof? Can it be used when in the rain/snow or for swimming?
  
• Do I have to use static correction with SpotOn Fence?
  
• How accurate is SpotOn?
  
• Can I use SpotOn in other countries?
  

Setting up 5

• How do I activate or purchase a cell service subscription?
  
• Set up your SpotOn Fence
  
• SpotOn GPS Fence User Guide
  
• Can I transfer Gen 1 fences to Gen 2?
  
• How do I adjust the Strap?
  

General Questions 11

• How do I turn the collar on and off?
  
• How long does the battery last? How long does it take to charge?
  
• Does every caregiver need to have the app to care for my dog?
  
• Can other people use the SpotOn app to care for my dog?
  
• Will we have the Africa issue with Gen 2?
  
• Can I connect a leash to my SpotOn collar?
  
• How do I know if the battery is fully charged?
  
• How are GPS, Cellular, & Bluetooth different?
  
• Does SpotOn include fence boundary flags?
  
• How do I know if the collar is ready to use?
  
• How do I know I have the collar properly fitted on my dog?
  

Fences 15

• Will Forest Mode improve GPS performance?
  
• How many fences can I have?
  
• How is SpotOn able to detect when my dog is indoors?
  
• What is the smallest fence I can create?
  
• How do I create a circular fence?
  
• Will fence boundary line movement confuse my dog?
  
• What is Forest Mode?
  
• What is the largest fence I can create?
  
• How do I activate a fence?
  
• Do I need Forest Mode during fence creation?
  
• How do I create a new custom fence?
  
• My fence boundary seems to vary over time.
  
• When creating a fence if I stop moving do I need to tap pause?
  
• I own more than one collar. Can I share custom fences between collars?
  
• How do I activate Forest Mode?
  

Alert/Warning Tones, Vibration feedback, and Static Correction 7

• Do I have to use static correction with SpotOn Fence?
  
• How do I know if static correction is working?
  
• How do I set static correction or turn it on and off?
  
• If the dog escapes and then comes back inside the fence on its own, will the dog receive static correction when returning home?
  
• What is the purpose of vibration feedback?
  
• Why is static correction adjustable?
  
• How do I turn vibration feedback on and off?
  

Tracking and Locating Your Dog 6

• Do I need cell service to track and locate my dog?
  
• How do I see two or more dogs when tracking?
  
• How do I track and locate my dog?
  
• Can I track my dog using Bluetooth?
  
• Can I switch between satellite and map view?
  
• While in tracking mode why does the blue icon jump around?
  

Training Your Dog 3

• I have a puppy. Can I use SpotOn?
  
• Can I adjust the volume on the collar if I can’t hear the tones?
  
• How long does it take to train a dog to fence boundaries?
  

The SpotOn App 7

• How do I know that SpotOn has the latest software?
  
• What iOS and Android operating systems are compatible with the SpotOn GPS Fence app?
  
• Is the new SpotOn GPS fence app compatible with the first generation SpotOn Virtual Fence?
  
• When in tracking mode what is the blue dot and why does it move?
  
• When in tracking mode I do not see the blue dot on the tracking screen (location permissions)
  
• How do I change my username or change my password?
  
• How do I turn on Tooltips?
  

Technical Questions 3

• What cellular service does SpotOn use?
  
• How accurate is SpotOn?
  
• What is GPS? What is the difference between GNSS and GPS?
  

Troubleshooting 9

• I’m not receiving notifications. I’m not able to activate tracking or refresh my dog’s location.
  
• Collar won’t charge
  
• I can't set up my SpotOn collar in the app. The app won't recognize my collar ID.
  
• Collar doesn’t power on
  
• Poor GPS signal
  
• I’m not sure if static correction is working
  
• I’m not able to connect to my collar using the app
  
• Unable to connect to the collar error message
  
• Error: Please Wait While we get satellites