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Do I need cell service?
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I have multiple dogs. Can I add another collar or do I need 2 separate systems?
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Can I add SpotOn to my current cellular plan or do I need a separate subscription?
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I have just under half an acre. Can I use this product?
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If the dog escapes and then returns on its own will the dog receive static correction when returning home?
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How do I know what size to order for my dog?
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How long does the battery last? How long does it take to charge?
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What is Forest Mode?
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How are GPS & Cellular different?
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Is SpotOn waterproof? Can it be used when in the rain/snow or for swimming?
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Do I have to use static correction with SpotOn Fence?
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How accurate is SpotOn?
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Can I use SpotOn in other countries?
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How do I turn the collar on and off?
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How long does the battery last? How long does it take to charge?
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Does every caregiver need to have the app to care for my dog?
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Can other people use the SpotOn app to care for my dog?
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Will we have the Africa issue with Gen 2?
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Can I connect a leash to my SpotOn collar?
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How do I know if the battery is fully charged?
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How are GPS, Cellular, & Bluetooth different?
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Does SpotOn include fence boundary flags?
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How do I know if the collar is ready to use?
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How do I know I have the collar properly fitted on my dog?
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Will Forest Mode improve GPS performance?
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How many fences can I have?
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How is SpotOn able to detect when my dog is indoors?
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What is the smallest fence I can create?
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How do I create a circular fence?
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Will fence boundary line movement confuse my dog?
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What is Forest Mode?
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What is the largest fence I can create?
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How do I activate a fence?
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Do I need Forest Mode during fence creation?
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How do I create a new custom fence?
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My fence boundary seems to vary over time.
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When creating a fence if I stop moving do I need to tap pause?
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I own more than one collar. Can I share custom fences between collars?
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How do I activate Forest Mode?
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Do I have to use static correction with SpotOn Fence?
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How do I know if static correction is working?
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How do I set static correction or turn it on and off?
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If the dog escapes and then comes back inside the fence on its own, will the dog receive static correction when returning home?
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What is the purpose of vibration feedback?
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Why is static correction adjustable?
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How do I turn vibration feedback on and off?
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How do I know that SpotOn has the latest software?
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What iOS and Android operating systems are compatible with the SpotOn GPS Fence app?
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Is the new SpotOn GPS fence app compatible with the first generation SpotOn Virtual Fence?
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When in tracking mode what is the blue dot and why does it move?
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When in tracking mode I do not see the blue dot on the tracking screen (location permissions)
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How do I change my username or change my password?
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How do I turn on Tooltips?
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I’m not receiving notifications. I’m not able to activate tracking or refresh my dog’s location.
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Collar won’t charge
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I can't set up my SpotOn collar in the app. The app won't recognize my collar ID.
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Collar doesn’t power on
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Poor GPS signal
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I’m not sure if static correction is working
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I’m not able to connect to my collar using the app
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Unable to connect to the collar error message
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Error: Please Wait While we get satellites