Setting up (18)
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How do I activate my SpotOn collar?
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How do I activate or purchase a cell service subscription?
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When does the subscription start?
Troubleshooting (11)
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Collar won’t charge
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I’m not able to activate tracking or refresh my dog’s location. I’m not receiving notifications.
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Restart your SpotOn Fence collar
Fences (16)
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How is SpotOn able to detect when my dog is indoors?
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How many fences can I have?
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Will fence boundary line movement confuse my dog?
Alert/Warning Tones, Vibration feedback, and Static Correction (12)
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Is static correction is working?
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Do I have to use static correction with SpotOn Fence?
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How do I set static correction or turn it on and off?
Tracking and Locating Your Dog (7)
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Do I need cell service to track and locate my dog?
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How do I see two or more dogs when tracking?
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How do I track and locate my dog?
The SpotOn App (6)
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How do I know that SpotOn has the latest software?
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When in tracking mode what is the blue dot and why does it move?
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When in tracking mode I do not see the blue dot on the tracking screen (location permissions)