Using the app, connect to the collar to confirm that the fence is active and static correction has been activated. Then attach the contact point tester to the contact points and make sure it stays fully inserted while testing. Walk toward the boundary. When you reach the boundary the contact point tester should glow orange. If it does not, please give us a call at 1.603.488.1504 or email us here.

It’s also important that the dog has been fully trained and that static correction has been set to the appropriate level for your dog. All dogs are unique in temperament and in some cases the dog might require refresher trainingWatch this quick video to be sure static correction is set at the appropriate level.