Troubleshooting

For Troubleshooting tips with the SpotOn GPS Fence

Collar won’t charge
First, confirm that the collar is fully seated in the charging base and that the cable and wall charger are connected. Make sure charge contacts on the coll...
Sat, Nov 4, 2023 at 8:28 PM
I’m not receiving notifications. I’m not able to activate tracking or refresh my dog’s location.
Check to be sure you have a cellular subscription, and it is activated. Note that both your cell phone and SpotOn must be in an area with cell service to se...
Thu, Feb 1, 2024 at 8:38 AM
Collar doesn’t power on
Place the collar on the charger. After two minutes press and hold the power button and the collar should power on. Keep the collar on the charger and allow ...
Thu, Feb 1, 2024 at 8:41 AM
Poor GPS signal
Open the app and connect to the collar. Take the collar and phone outdoors and wait a few minutes, making sure the GPS antenna is pointing toward the sky. T...
Thu, Feb 1, 2024 at 8:41 AM
I’m not sure if static correction is working
Using the app, connect to the collar to confirm that the fence is active and static correction has been activated. Then attach the contact point tester to t...
Thu, Feb 1, 2024 at 8:42 AM
I’m not able to connect to my collar using the app
The Bluetooth connection is used for collar set-up, fence creation, and while you train your dog. Keep the collar and phone within 50 feet of each other dur...
Thu, Feb 1, 2024 at 8:42 AM
Unable to connect to the collar error message
This message indicates that your phone is having trouble communicating with the collar over cellular. If this problem persists, please give us a call at 1.6...
Thu, Feb 1, 2024 at 8:43 AM
Error: Please Wait While we get satellites
When starting your SpotOn GPS system for the first time each day, sometimes you will encounter an error where the GPS is attempting to locate satellites. ...
Thu, Feb 1, 2024 at 8:43 AM
My dog is being corrected while inside. How do I stop this from happening?
Whenever your SpotOn GPS collar is indoors, it can cause greater GPS drift beyond what is normally expected, leading to false corrections inside your home. ...
Tue, Feb 6, 2024 at 8:09 AM