Troubleshooting (11)

For Troubleshooting tips with the SpotOn GPS Fence

Collar won’t charge

Modified on Sat, Nov 4, 2023 at 8:28 PM
I’m not able to activate tracking or refresh my dog’s location. I’m not receiving notifications.

Modified on Wed, Mar 25 at 10:32 AM
Poor GPS signal

Modified on Wed, Dec 17, 2025 at 10:21 AM
Why are things/why is GPS fence drifting so much?

Modified on Fri, Apr 3 at 12:17 PM
I’m not sure if static correction is working

Modified on Thu, Feb 1, 2024 at 8:42 AM
My dog is being corrected while inside. How do I stop this from happening?

Modified on Tue, Feb 6, 2024 at 8:09 AM
Collar doesn’t power on

Modified on Thu, Feb 1, 2024 at 8:41 AM
I’m not able to connect to my collar using the app

Modified on Mon, Jul 7, 2025 at 10:53 AM
Unable to connect to the collar error message

Modified on Wed, Mar 25 at 10:15 AM
Error: Please Wait While we get satellites

Modified on Thu, Feb 1, 2024 at 8:43 AM