I’m not able to connect to my collar using the app

Modified on Mon, Jul 7 at 10:53 AM

The Bluetooth connection is used for collar set-up, fence creation, and while you train your dog. Keep the collar and phone within 30 feet of each other during these activities. Similar to a Bluetooth speaker, if the collar and phone are more than 30 feet apart then Bluetooth will disconnect.


Move the collar and phone to within a few feet of each other and be sure Bluetooth is activated on your phone. Open the app, go to the Dogs screen, then tap Connect for collar settings. 

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