How do I change my cellular subscription plan in the SpotOn app?

Coming soon to all users! 

You can view and change your existing cellular subscription directly in the SpotOn app. Switch between monthly, annual, and two-year plans without contacting Customer Support.

How do I change my subscription plan? Either visit spotonfence.com/account or follow these prompts in the app:

1. Open the SpotOn app.

2. Select Profile

3. Select the dog/collar that you’d like to change.

4. Select Cellular Plan

5. Review your current plan details and if applicable, select Change Plan

6. Select your new plan, review payment method, and confirm changes.

7. Changes take up to 30 minutes to update in our system.

Important: Only the collar owner can make subscription changes. You must have an active subscription to switch plans. If your subscription has been canceled, you'll need to purchase a new plan through the SpotOn website.

When will I be charged for my new plan?

You won't be charged when you switch plans. Instead, your next payment will occur on your existing renewal date at the price of your newly selected plan. From that point forward, payments will follow your new plan's billing schedule.

For example:

• Monthly to annual: If your current plan is $9.95 per month and you switch to a $101.88 annual plan, you'll pay $101.88 on your next scheduled monthly renewal date. After that, you'll be billed annually.

• Annual to monthly: Your annual subscription remains active through its original renewal date. On that date, monthly billing begins at $9.95 per month.

• Two-year plans: The same rules apply when switching to or from a two-year subscription. Your new plan's price will be charged on your existing renewal date.

Will I receive a refund or credit for unused subscription time?

No. Switching plans doesn't result in an immediate charge, refund, or credit for unused subscription time.

Your next scheduled payment will reflect your new plan's price. No additional charges will occur until that date.

Why hasn't my next billing date updated?

After changing plans, it may take approximately 15-25 minutes for your updated billing information to appear consistently. If your next billing date doesn't look correct immediately after switching, check again after 30 minutes.

Why can't I change my plan?

There are a few possible reasons:

• Your subscription isn't active. Only active subscriptions can be changed in the app.

• You're already on the selected plan. You can only switch to a different plan.

• You're not the collar owner. Only the owner can manage the collar's subscription.

• The change couldn't be completed. If an error occurs, your previous plan will remain in place. You can try again.

Can I purchase a new subscription in the app?

Not through the subscription-management feature. To purchase a new subscription or reactivate a canceled subscription, visit our subscription page.

Need help?

If you're having trouble changing your subscription or have questions about billing, contact SpotOn Customer Support at 603-488-1504 or support@spotonfence.com.