General Questions

For General Questions for the SpotOn GPS Fence

How do I turn the collar on and off?
To turn the system on, press and hold the Power Button until the LED starts flashing white. Then, the LED will turn to solid red and turn off after a few se...
Thu, Feb 24, 2022 at 11:26 AM
How long does the battery last? How long does it take to charge?
SpotOn’s rechargeable battery provides about 22 hours of containment and 14 hours of tracking time. If the battery is completely drained, it takes 90-120 mi...
Wed, Mar 8, 2023 at 9:28 AM
Does every caregiver need to have the app to care for my dog?
SpotOn is designed to safely contain your dog either with or without the app. Caregivers who do not have the app won’t be able to activate fences, change co...
Thu, Feb 24, 2022 at 11:33 AM
Can other people use the SpotOn app to care for my dog?
Yes. Open the app, select Profile and tap Invite to allow family, friends, or other caregivers to use the app. They will receive an email invitation to down...
Thu, Feb 24, 2022 at 11:33 AM
Can I connect a leash to my SpotOn collar?
No. The collar is not designed to be used with a leash.
Thu, Feb 24, 2022 at 11:34 AM
How do I know if the battery is fully charged?
You can check the charge status while the collar is charging. Make sure the collar is placed in the charge base and connected to AC power. Press and immedia...
Thu, Feb 24, 2022 at 11:32 AM
How are GPS, Cellular, & Bluetooth different?
To keep your dog safely contained, SpotOn uses GPS data from four satellite systems to create, control, and maintain your dog’s fences. This means you can u...
Thu, Feb 24, 2022 at 12:19 PM
Does SpotOn include fence boundary flags?
The first generation SpotOn system included boundary flags and a training target. We found that boundary flags are unnecessary, since dogs are trained to th...
Thu, Feb 24, 2022 at 12:13 PM
How do I know if the collar is ready to use?
Each day, be sure the system is ready to go before you put the collar on your dog. You can check the status on the collar or on the app.  To check the s...
Thu, Feb 24, 2022 at 11:27 AM
How do I know I have the collar properly fitted on my dog?
SpotOn should be fitted to your dog like a regular collar. Use the adjustable strap so it fits snugly but lets you comfortably fit two fingers between the c...
Thu, Feb 24, 2022 at 11:25 AM