Check to be sure you have a cellular subscription and it is activated. Note that both your cell phone and the SpotOn Collar must be in an area with cell service to send and receive notifications.
If your subscription is active, please attempt to reconnect the collar to the cellular network using the following steps:
1. Hold the power button down until the lights turn off.
2. Press and release the power button once quickly to make sure the collar has powered off and no lights show.
3. Wait about 2 minutes.
4. Hold the power button down again until the lights come back on.
Now that the collar has been reset, please allow 10-15 minutes for the collar to reestablish its GPS and cellular connections.
If the problem persists please give us a call at 1.603.488.1504 or email us here.
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