This message indicates that your phone or collar has a weak cellular signal at the time the command is issued.
First, make sure that your cell phone has a strong connection. Next, please attempt to reconnect the collar to the cellular network using the following steps:
1. Hold the power button down until the white lights start to flash, which takes 15-30 seconds. This will power down the collar.
2. Double-tap the power button to ensure the collar is off. You should not get a light indication from the collar if it's off.
3. Wait about 2 minutes.
4. Repeat step one to power the collar back on.
Now that the collar has been reset, please allow 5 minutes for the collar to reestablish its GPS and cellular connections.
If the problem persists, please call 1.603.488.1504 or email support@spotonfence.com.
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